Returns & Cancellation Policy

Returns Procedure

If you decide you do not need any of the product(s) that you have ordered from hammams.co.uk, they may be returned within 14 days of receipt (at your own expense) for a refund.
Prior to dispatching goods for return, you must contact us by email via our contact link or telephone (07717 073300) to facilitate the process. The returned package should also contain your full name, address, contact detail, and invoice number. Please put a note in the returned package to indicate whether the item is faulty, or just not required.

If the item(s) received is/are damaged or broken we require photographic evidence as we may be able to provide a refund without the item(s) being returned.

Proof of posting is not proof of delivery unless signed for.

Goods returned must be in the original condition in which they were supplied and include all items of the product and its packaging. Goods returned for a refund should be sent at your expense to;

Hammams UK Returns
Unit 3, Pump Cottages
West Road
Bridport
Dorset
DT6 6AE

NB: Until received, the goods remain your property and we recommend suitable packaging and an adequate level of insurance for their return. All goods and packaging will be checked carefully and the refund processed as soon as possible. Notification of your refund will be sent by Email.

Right to Cancel

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘X’ button to the right of the product you do not wish to purchase in your shopping cart.

If you have placed an order but then wish to change or cancel it, please contact us within 48 hours. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card or Paypal account will be re-credited to that credit or debit or Paypal account within 14 days of your order, provided the goods you return are in the same condition that they were when supplied to you. You will be liable for any delivery charges incurred when returning the goods to us unless the return is a result of an error or fault on our side.

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order, in accordance with the Distance Selling Regulations. If you paid for premium or Next Day Express Service delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order.